Normal business hours; Monday-Friday 8am-5pm excluding holidays
Every Appointment comes standard with the customer option of an additional 2 hours on site
If you want to book ; book the Service Call appointment specific to your job site zip code + 6hr
Example : GRAYmap Service Call for Wednesday ; customer thinks he wants reserve the Full Day maybe more;
1. Customer blocks off time required to guarantee he or she gets what they want via website
Service Call + 6hr = 7.5hrs labor prepaid
8am-5pm = about 9hrs on-site / we will stay longer if at all possible because
completing the job in one trip is in everyones best interest.
2. If multiple days are needed we can accommodate manually once were on-site or manually via e-mail invoicing.
Book what you need, as much as you need when you need it.
these are "LIVE" real time events
Yes, there is a some risk of over payment. We defer that risk back towards the customer.
Please refer to our cancellation/rescheduling policy below and at checkout for further details
Service calls are always paid for up front
Appointments must be cancelled 72 hours prior to appointment time for 90% refund
Appointments must be canceled 24 hours prior to appointment time for a 25% refund
Zero (0) same-day cancellations or rescheduling
Trucks do not dispatch until payment process
The time meter doesn't start running until repair truck is on location and
the time meter does't stop until final payment is made (if a final payment is necessary)
Términos del servicio.
Las llamadas de servicio siempre se pagan por adelantado
Las citas deben ser canceladas 72 horas antes de la hora de la cita para un reembolso del 90%
Las citas deben ser canceladas 24 horas antes de la hora de la cita para un reembolso del 25%
Cero (0) cancelaciones el mismo día o reprogramación
Los camiones no despachan hasta el proceso de pago
El medidor de tiempo no empieza a funcionar hasta que el camión de reparación esté en
El contador de tiempo no se detiene hasta que se haga el pago final (si es necesario un pago final)
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